Senior Digital Project Manager

We are looking for an experienced Senior Digital Project Manager to join our team.

Role

You will be responsible for the day-to-day management and smooth operation of all our digital projects ranging from enterprise level systems, mobile applications, e-commerce solutions to brochure sites.

You are a tech-savvy professional with an in-depth understanding of how technology can help us achieve our business goals. You should be methodical and have excellent time management skills. As a Digital Project Manager, you will have clear communication skills to collaborate effectively with internal agency and client-side teams.

Ultimately, you should be able to manage and deliver our projects digital lifecycle within quality, time and budget requirements for our diverse client portfolio.

Responsibilities

Essential experience and skills:

  • Provide end-to-end agile project management
  • Resource planning and task management
  • Lead daily stand ups with the internal team and project meetings with clients
  • Scope project requirements and prepare cost estimates
  • Develop project plans and manage budgets, monitoring progress to deliver project on time and on budget
  • Collaboration with multi-discipline teams to design, develop and implement digital solutions
  • Communicate and support clients throughout the project, be responsive and manage expectations
  • Communicate with the team, and ensure all members are clearly briefed on delegated tasks
  • Ensure quality standards are met
  • Highlight potential risks or issues and be proactive to seek resolution
  • Monitor and report on Google Analytics metrics
  • Review and improve project delivery processes and hold project retrospectives
  • Management of SLA’s and reporting for support and maintenance contracts
  • Support the Directors in providing accurate financial/project information
  • Work with the Digital Account Director to develop opportunities and relationships across client portfolio

Personal Strengths

  • At least 5 years proven work experience as a Digital Project Manager, ideally in agency roles
  • Hands on experience using project management software tools
  • Effective use of online communication channels to support remote and office working
  • Commitment to exceptional customer service
  • Strong commercial awareness and accuracy in financial management
  • Confident user of Content Management systems esp.WordPress
  • Working knowledge of SEO and Google Analytics
  • Understanding of accessibility and usability standards
  • Solid technical background with confidence to address client issues
  • Exceptional planning and organisation skills
  • Clear communication skills to engage internal team and clients
  • High level of attention to detail
  • Motivated and positive integral team player
  • BSc in Computer Science, Digital Marketing or relevant field

Benefits

  • Competitive salary, dependent on experience
  • Workplace pension
  • 25 days holiday p.a. plus bank holidays
  • Supportive and welcoming team, helping each other
  • Part of a truly collaborative team driven by the quality of our products and services, paying attention to the details and the impact of our work
  • Flexible working hours, we are keen to create a good work/life balance
  • Hybrid working with hardware/software provided for you in the office and at home
  • We like to have fun and celebrate success, big or small, with regular organised and free social events
  • Supportive learning environment, actively promoting continuous professional development
  • Regular team briefings (F2F and remotely) to discuss current business activity and wider business strategy, always open to contributions
  • Open plan ‘socially distanced’ office space in a historic building, easily accessed from Newcastle city centre